Give Your Agents the Gift of Sight

Add Context to Your Sales & Support Calls with OmniBrowse
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X-Ray Vision for Your Support Team

X-Ray Vision for Your Support Team

Improve first-call resolution, average handle time, and customer satisfaction with OmniBrowse by SaleMove. Designed to seamlessly integrate directly within your existing Call Center or CRM solution, OmniBrowse brings instant live observation and full dual-cursor CoBrowsing capabilities to your online customer experience. With the click of a button or the input of a code, OmniBrowse allows you to transform any support call or chat into a fully immersive engagement, providing rich context for a faster and more intelligent conversation.

OmniBrowse integrates with SalesforceOmniBrowse Live Observation CoBrowsingOmniBrowse works with mobile

Finally, the Whole Picture

Reduce customer interaction time

Reduce customer interaction time by 25%

Increase customer satisfaction

Increase customer satisfaction by 15%

Increase first call resolution

Increase First Call Resolution by
20%

OMNIBROWSE CASE STUDY:

Global Insurance

Discover how a global insurance provider leveraged OmniBrowse by SaleMove to improve their customer servicing in our latest Case Study.

OmniBrowse marries phone and browsing
Benefits

Benefits

The benefits of OmniBrowse help companies provide extra-relevant support leading to faster resolution and an overall better customer experience.

Stop Flying Blind

With +40% of phone calls originating from a company’s website, it’s more important than ever to understand your customer’s web journey. OmniBrowse marries phone and chat conversations to your website, allowing for real-time observation of a caller’s current web session. This allows your agents to instantly see exactly what’s happening on a customer’s computer as they’re assisting them via phone or chat with no code, download or plugin.

Dual-cursor CoBrowsing

Show, Don’t Just Tell 

Sometimes simple instruction isn’t enough. Leverage OmniBrowse’s innovative CoBrowsing capabilities to take charge of a situation and guide customers to resolution online. OmniBrowse’s unique dual-cursor CoBrowsing takes online support to the next level. Instead of simply talking a customer through complex issues, participate in their web session and lead them to resolution or completion of complex tasks. 

Plays Nice with Others

OmniBrowse was designed to integrate seamlessly with existing Customer Support and CRM solutions like Salesforce, Oracle, or your call center solution. Integration is simple and requires minimal effort. Once installed, the OmniBrowse experience exists natively within your existing solutions, ensuring that existing processes and workflow can continue without the need to learn new software.

OmniBrowse integrates seamlessly with 3rd-party CRM solutions

Request a Demo of OmniBrowse

The best way to learn more about OmniBrowse is to experience it yourself. Schedule a personalized demo to see OmniBrowse in action.